Customer Service

Use the information provided below for assistance logging in to PaymentNet:


Contact J.P. Morgan Customer Service

If you are a cardholder and you need password reset, login, or navigation assistance:

As long as you have a card, you can contact J.P. Morgan Customer Service for login assistance, regardless of your assigned role in PaymentNet.

Program Administrators

Contact Client Application Support (CAS)

Other Roles

Contact your Organization's Program Administrator

If you are a Transaction Approver, Manager, Auditor, Application Approver, or Order Requestor, AND you do not have a card, contact your organization's program administrator for  assistance.