You can request the replacement of a damaged card that is still in your possession but is unusable. The replacement card will have the same account number, card verification value (CVV), and expiration date as the damaged card.
If your program administrator has enabled this option, you can request a replacement card from the My Account Detail screen.
Note: Your damaged card will remain active until you have activated the replacement card. Once you have received and activated your new card, you should immediately destroy and dispose of the damaged card.
To request the replacement of a damaged card:
Click the My Accounts item on the PaymentNet menu bar.
In the Account Number column, click the account number for the card you want to replace.
In the I’d Like To... list, click Replace a damaged card.
If the rush delivery option is available, indicate how you want to receive the replacement card. To receive your card in 3-5 business days, select Rush. (Note that an additional fee may apply to rush delivery.)
If rush delivery is not necessary, select Standard to receive the card in 5-10 business days.
Note: Depending on how your organization is configured, your replacement card may be mailed either to the cardholder address in your profile or to another delivery address specified by your organization. For rush delivery, you can have the card sent to an alternative address by entering the address information in the fields provided. If you have questions about where to expect delivery of your card, contact your program administrator.
Click Replace Card.