You can request the replacement of a lost card. The replacement card will have a different account number, card verification value (CVV), and expiration date from the lost card.
If your program administrator has enabled this option, you can mark your card as lost or stolen from the My Account Detail screen.
To request the replacement of a lost card:
Click the My Accounts item on the PaymentNet menu bar.
In the Account Number column, click the account number for the card you want to replace.
In the I’d Like To... list, click Replace a lost card.
If there are recent transactions against your account, PaymentNet displays the Review Transactions screen.
If you recognize all of the transactions on this screen, select Yes and click Next. Continue with step 5.
If you do not recognize one or more of the transactions, select No and click Next. Call the customer service phone number shown on the screen.
If the rush delivery option is available, indicate how you want to receive the replacement card. To receive your card in 3-5 business days, select Rush and then select the address where you want the card to be sent. (Note that an additional fee may apply to rush delivery.)
If rush delivery is not necessary, select Standard to receive your card in 5-10 business days.
Note: Depending on how your organization is configured, your replacement card may be mailed either to the cardholder address in your profile or to another delivery address specified by your organization. For rush delivery, you can have the card sent to an alternative address by entering the address information in the fields provided. If you have questions about where to expect delivery of your card, contact your program administrator.
Click Replace Card.