You can cancel a scheduled one-time payment that has not been processed. You must cancel it at least 48 hours (two days) in advance of the next payment.
If a scheduled one-time payment is canceled by the system, PaymentNet sends you an email message. If a payment is canceled by a user, you are sent an email message if you have chosen to receive payment email messages. For more information, see Managing Email Notifications.
You can view any canceled one-time payments on the Payment List screen. For more information, see Viewing the Payment History.
To cancel a one-time payment:
Select Payments > Manage to see a list of payments for all accounts associated with your user ID.
Alternatively, you can click My Accounts on the PaymentNet menu bar to display the My Account List screen. Then, in the Payment column, click the View Payment List button for an account.
Select the payment you want to cancel.
Click Cancel Payment.
Note:The Cancel Payment button is unavailable if less than 48 hours remains until the scheduled payment date/time.