If the option is enabled for the role, cardholders can dispute transactions tied to their individual accounts. For example, you may want to dispute a transaction because of a simple transaction amount billing error, or you may want to dispute transactions because of unauthorized transactions due to fraud. For more information, see Transaction Dispute Reasons and Additional Steps.
This section describes the dispute chargeback life cycle and the dispute procedures that take place outside of the PaymentNet interface. It also describes how to dispute a transaction and cancel a dispute.
Note:Before you dispute a transaction, you must first contact the merchant and attempt to resolve the conflict.