You can review the audit history of the last 20 changes made to a transaction within PaymentNet. Audit data, such as user information related to field changes, is stored for 13 months and then deleted from PaymentNet.
To review transaction audit history:
Select Transactions > Manage and click the transaction you want to view.
Click the History tab and review the transaction history fields described in the table below.
Field |
Description |
|---|---|
Change Date |
The date when the transaction was modified. |
Change Time |
The time when the transaction was modified. |
Field Name |
The name of the field that was modified. |
Previous Value |
The value of the field before it was changed. |
New Value |
The value of the field after it was changed. |
Modified By |
The user ID of the individual who made the change. If a J.P. Morgan Customer Service representative makes a transaction change, then “Customer Service” displays as the value. |