As a program administrator, you can stop payment on a cardholder’s convenience check. Stop payments take effect eight business days after the stop is issued. If you need a more immediate response, call Customer Service.
For cardholder instructions about stopping payment on a convenience check, see Stopping Payment on Convenience Checks.
To stop payment on a convenience check:
Select Accounts > Manage and click the account for which you want to stop payment. Or, while viewing other information about an account, select Take me to > Account Detail.
Click the Controls tab.
Select Convenience Checks.
From the Convenience Checks list, select Stop Payment.
Click Go.
Complete the following fields:
Check Range/Number
Enter the check number or range of check numbers for which you want to stop payment.
Check Date
Specify the date when the check was written. You can click the calendar icon and select the date, or you can enter the date manually, using the mm/dd/yyyy format.
Check Amount $
Enter the check amount.
Payee Name
Enter the name of the recipient as it appears on the check.
Click Continue.