You can change an employee’s password as necessary. For example, you might need to reset a password for an employee who is locked out of PaymentNet. The password you assign is a temporary password that can only be used once and must be changed the first time the employee logs in to PaymentNet.
When you change an employee’s password, the new password is valid for a limited time. By system default, temporary passwords expire after 90 days.
When you enable an employee’s access, you must change their password. For information about how to enable or disable employee access, see Enabling or Disabling Employee Access.
To change an employee password:
Select Employees > Manage and click the employee whose information you want to view. Or, while viewing other information about an account, select Take me to > Employee Detail (this option is not available if the account is not associated with an employee).
Click the User Access tab.
Click Change Password.
Complete the following fields:
Temporary Password
Enter a new password for the employee. This temporary password is case-sensitive. It must be exactly eight characters in length and must contain at least one uppercase letter, one lowercase letter, and one numeric character. In addition, the password cannot include three or more repeated numbers or letters (for example, 555 or aaa) or three or more consecutive numbers or letters in ascending order (for example, 123 or xyz). Special characters are allowed but not required.
Confirm Temporary Password
Re-enter the temporary password.
Click Save.
Note:The phrase PASSWORDEXPIRED displays in the User Status field until the user changes their temporary password, after which the status changes to ACTIVE.