As a program administrator, you can choose which self-service actions are available to cardholders who are assigned to a specific hierarchy ID. These actions, which your users will see on the My Account Detail screen, give users control over the management of their card accounts.
Depending on the options you select, cardholders will be able to edit contact information for their accounts, temporarily suspend and then reactivate a card, cancel a card they no longer need, and request the replacement of a lost or damaged card. You can also choose to prevent cardholders from activating their own cards.
To view cardholder self-service settings:
Select Administration > Hierarchy > Settings > Cardholder Self-Service.
Enter the hierarchy ID in the Hierarchy ID field, or click the link and select a node from the hierarchy tree.