As a starting point for all questions, please refer to the online help. Use the Search field or Table of Contents to find the information you are looking for. Additional resources, including quick reference cards and PaymentNet release notes (i.e., What's New), are provided at PaymentNet > Help > Resources.
If you need additional assistance, please refer to the instructions below.
Contact your J.P. Morgan Program Coordinator
After reviewing the documentation, if you still have questions about your program:
Contact your J.P. Morgan program coordinator.
Program coordinator support is available Monday through Friday from 7 a.m. to 5 p.m. CT.
Contact Client Application Support (CAS)
If you have general questions about PaymentNet, system errors, or need password reset, log in, or navigation assistance:
Contact J.P. Morgan Client Application Support at 1-855-886-7638
Client Application Support is available Monday through Friday from 7 a.m. to 6 p.m. CT.
Support for cardholders is provided by either your program administrator or the J.P. Morgan Customer Service team.
Contact your Program Administrator
If you need assistance with program features or have issues using your card, contact your program administrator. For example, they can help with issues regarding credit limits, allocating transactions, pin setup for chip cards, travel notifications, and authorizations/declines.
Click the Contact link on the PaymentNet toolbar to view your program administrator’s contact information.
Contact J.P. Morgan Customer Service
If you need password reset, log in, or self-registration navigation assistance:
Contact J.P. Morgan Customer Service by calling the number on the back of your card. For the most efficient and fastest service, use the number on the back of your card whenever possible.
If you do not have your card, please contact Customer Service at 1-800-270-7760.
Customer Service is available 24 hours a day, seven days a week.
Note: As long as you have a card, you can contact J.P. Morgan Customer Service for log in assistance, regardless of your assigned role in PaymentNet.
Contact your Program Administrator
If you are a Transaction Approver, Manager, Auditor, Application Approver, or Order Requestor, AND you do not have a card, contact your organization's program administrator for assistance.