You can configure PaymentNet so that email notifications are sent to you once certain action items are complete or require further attention. For example, you might want to receive an email notification each time a recurring payment is successfully processed.
In some instances, an email is sent regardless of your notification settings. For example, after you set up a recurring payment series, individual payments are automatically scheduled 10 days before each payment is due and an email notification is sent to the address associated with your account.
Additionally, if a payment amount due is adjusted, an email notification is sent. For example, if your statement balance is $100.00 and you make a one-time payment of $50.00, the remaining amount due is reduced to $50.00 and an email notification is sent. Finally, if your statement balance is $0.00 when a one-time or recurring payment is scheduled to process, the payment is canceled and an email notification is sent.
If your organization has a transaction approval process in place, your program administrator can require that email notifications be sent to cardholders when they have new or rejected transactions to review and to approvers when there are transactions awaiting their approval. If these notifications are required, you cannot opt out of receiving them by editing your profile. If these notifications are not required, you can select which workflow notifications you want to receive (if any). For more information about how to configure workflow rules so that users are required to receive notifications, see Configuring Transaction Workflow Rules.
Program administrators will receive email notifications if system emails related to login attempts or payments cannot be delivered to users within their scope of view. This is the Critical Email Failures notification, which is enabled by default. When this notification is enabled, you will receive one email per day, regardless of the number of email addresses flagged or the number of roles you are assigned. The daily email is sent until all email addresses are corrected.
Depending on your assigned role, you can choose to receive email notifications for the following:
Reports
Transactions for Review (New)
Transactions for Review (Rejected)
Transactions for Approval
Import Files
Export Files
Payments
Mappers
SUA Overview Summary
Account Request Errors
Mass Update Completion
Receipt Images Attached
Compliance Monitoring
Critical Email Failures
To manage email notifications:
Click the My Profile link on the PaymentNet toolbar.
Select the check boxes for the notifications you want to receive, and clear the check boxes for the notifications you do not want to receive.
Click Save.