Reassigning a Stalled Transaction

If a transaction becomes stalled during the approval process, you can reassign the transaction to another approver. To reassign the transaction, you must have a scope of view over the transaction.

To reassign a stalled transaction:

  1. Select Transactions > Approve.

  2. Run the Stalled Transactions - Last 60 Days query to display a list of stalled transactions.

  3. Click the stalled transaction you want to reassign.

  4. In the Approval Status area, select a different approver from the list.

  5. Click Save.