If you are assigned the Transaction Approver role, you can reject transactions that do not satisfy your organization’s approval policies; for example, if the cardholder allocated accounting codes incorrectly or failed to provide sufficient details, you can reject the transaction.
Once a transaction is rejected, it is returned to the cardholder, who must address the issues and then mark the transaction as Reviewed, which resubmits it to the workflow for approval.
To reject multiple transactions at the same time, all the transactions you select must be assigned to you and must be in a hierarchy to which you have a scope of view. If any of them are in a hierarchy to which you do not have the correct scope of view, or if you are not assigned to them as the approver, the Reject button will be unavailable.
Note: You can select up to 100 transactions at a time to reject; however, the total number of records you can select depends on the number of records displayed. By editing your profile, you can choose to display 20, 50, or 100 records per page. To change the number of records that display, see Customizing Your Screen View.
To reject a single transaction:
Select Transactions > Approve.
Click the transaction you want to reject.
Click Reject.
Select a reason from the Reason for Rejecting Transaction list.
In the Additional Information field, enter any additional comments or instructions for the cardholder. If the reason you select is Other, the additional information is required to explain why you rejected the transaction.
Click Save.
To reject multiple transactions:
Select Transactions > Approve.
Select the transactions you want to reject.
Click Reject.
Select a reason from the Reason for Rejecting Transaction list.
In the Additional Information field, enter any additional comments or instructions for the cardholder. If the reason you select is Other, the additional information is required to explain why you rejected the transactions.
Click Reject.