Viewing Flagged Transactions

Note:    Before you can review flagged transactions, the Compliance Monitoring option must be enabled for your organization and your program administrator must configure the monitor rules at the hierarchy level. For more information about configuring compliance monitoring rules, see Compliance Monitoring.

Transaction Amounts, Split Transactions, Questionable Merchant Category Codes (MCCs), and Questionable Merchants. A transaction is flagged when it violates the rules associated with one of the monitor types.

To review flagged transactions, you can navigate to the Transaction List screen and perform an Advanced Query or use one of the Transaction Flag system queries. The query options allow you to quickly find and review relevant transactions. For more information, see Searching for Transactions.

You can also review flagged transactions by adding the relevant columns to the Transaction List screen. Three Compliance Monitoring columns are available: Monitor Detail, Monitor Name, and Monitor Type. For more information about modifying your screen view to add these columns, see Customizing Your Screen View.

To view flagged transactions:

  1. Select Transactions > Manage. Or, while viewing other information about an account, select Take me to > Transaction List - Last 30 Days to see a list of recent transactions for the current account.

  2. Select one of the following System Queries from the Filter By list:

    Transaction Flags - Last 7 Days

    Displays a list of the transactions that have been flagged in the past seven days as violations of the compliance monitoring rules.

    Transaction Flags - Last 30 Days

    Displays a list of the transactions that have been flagged in the past 30 days as violations of the compliance monitoring rules.

    Transaction Flags - Most Recent

    Displays a list of the transactions from the last transaction load that were identified as violations of the compliance monitoring rules.

    Alternatively, you can perform an Advanced Query and select Compliance Monitor Flag, Monitor Type, or Monitor Name as the criteria fields.

  3. In the query results, locate the flagged transaction you want to view.

  4. Click the transaction flag icon Transaction Flag icon to see the monitor type, name, and details.