Register Computer — Get Access Code

This screen displays if you log in from an unregistered computer. For example, if you log in from a new computer, you will be directed through a quick process to verify your identity and the option to register your computer to your user ID.  

For security purposes, your user ID must be registered to each computer you use when logging in, or you must enter an access code. This helps prevent access by unauthorized users.

Other events may also require you to register your computer, including:

Access codes are sent to the email address in your profile. If you have trouble getting an access code, contact J.P. Morgan Customer Service by calling the number on the back of your card. If you do not have your card, see Customer Service.

To get an access code:

  1. Click the Get Access Code button. If you already have an access code, click the I have an access code link.

The Access Code and Password fields display on the Register Computer screen.

  1. Wait a few minutes and check the email address associated with your profile to get your access code. If you do not receive an access code, click the Get Another Access Code button or contact J.P. Morgan Customer Service by calling the number on the back of your card. If you do not have your card, see Customer Service.

  1. Complete these fields:

Access Code

Enter the access code provided to you through email.

Password

Enter your password.

  1. Select one of these options:

Register my computer

Select this option if you are using a private computer.

Do not register this computer

Select this option if you are using a public computer.

  1. Click the Next button.

A confirmation message displays indicating that your access code is verified.