When sending a card to a cardholder, you can apply rush delivery when you create a new account, when a card is reported as lost or stolen, or when a replacement is requested for a damaged card.
A $25 fee is charged for rush delivery and, depending on your contract with J.P. Morgan, the delivery time frames vary. All rush deliveries must be mailed to a street address; they cannot be shipped to PO (post office) boxes or APO (army post office) boxes.
Please refer to the Rush Card Delivery time frames in the table below in place of what you see in PaymentNet. Shipping time frames might vary based on the reason the card is requested. For example, a new or lost or stolen card request submitted by 5 p.m. ET arrives in three to four business days. A replacement card request submitted by 5 p.m. ET arrives in one to two business days.
You can apply Rush Card Delivery |
Rush Shipping Days |
Address Requirements |
|---|---|---|
to new card accounts |
3 - 4 business days |
Shipment can only go to address on file |
if a card is lost or stolen |
3 - 4 business days |
Shipment can go to an alternate address |
if a card is damaged |
1 - 2 business days |
Shipment can go to an alternate address |
To apply rush delivery, you must select Rush Card Delivery Information on one of the Account Detail screens. When you click Save, you will be notified that a $25 fee that will be charged and given the opportunity to either confirm rush delivery or choose standard delivery instead.
Note:Once you submit a rush delivery request, you cannot submit new card requests for the same account for three days. During this time, the Rush Card Delivery Information check box does not display and the Replace Card button is not available.
To verify that a card was ordered using rush delivery, display the Account Detail screen for the account and click the History tab. The Field Name column shows the date and time when the rush delivery request was made, the address to which the card was sent, and the fact that a fee was charged.
You can also track the shipment of the physical card by viewing the Card Delivery fields on the Account Detail - General Information screen. For more information, see Viewing Delivery Tracking Information. Cardholders can view tracking information for their own cards on the My Account Detail screen. For more information, see Viewing and Editing Account Information.