You should only issue a replacement card if the existing card is damaged and no longer works. This feature does not create a new account or account number. Instead, a new card with the same account number is sent to the account holder’s mailing address once you complete the required steps.
Note:Do not use this feature for cards that have been reported lost or stolen. If a card is lost or stolen, a new account must be created and the cardholder must be given a new card with the new account number. For more information, see Changing Card Status.
Processors can only issue one card per account per day.
Program administrators can track the shipment of the physical card by viewing the Card Delivery fields on the Account Detail screen. For more information, see Viewing Delivery Tracking Information. Cardholders can view tracking information for their own cards on the My Account Detail screen. For more information, see Viewing and Editing Account Information.
To issue a replacement card:
Select Accounts > Manage and click the account for which you want to issue a new card. Or, while viewing other information about an account, select Take me to > Account Detail.
If you need to apply a rush delivery, select Rush Card Delivery Information. For more information, see Managing a Rush Card Delivery.
Click Replace Card. A confirmation message displays to notify you that this feature should only be used to replace a damage card; it should not be used in the case of a lost or stolen card.
Click OK to proceed with the replacement, or click Cancel if the cardholder requires a new account.